How to Book

See our Easy & Secured Payment Methods
Saigon Cafe Travel

 
- Save time &money
- Ask for a FREE quote.
- We reply within 12 hours.
- Make any amendments.
- Arrive and settle final payments.
 
Step 1: Select your hotel or your Tours
Once you select your hotel or your tours on our website please click on 'Booking' button which will lead you to our hotel booking form.
 
Step 2: Complete our form
Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another tours or hotel, please complete step 1 and 2 separately.
 
Step 3: Confirm your hotel or Tours
Once sending your booking form to us, you will immediately receive our email with details of your booking.
We will then process to check your chosen hotel's or tours availability and confirm you the hotel's or tours status within 12 hours except on Saturday and Sunday.

If your chosen hotel or tours is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines.
If your chosen hotel or tours is NOT available then we will try to suggest an alternative hotel or other solutions for you to consider.
 
Step 4: Payment
Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.

Step 5: OnePay
OnePAY is approved by MasterCard for this payment collection on behalf of us. OnePAY uses SSL Verisign® over internet transaction under 3D-Secure program by International card organizations so you are free from worries your card information disclosed.

OnePAY payment portal also meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard, JCB and Amex.

OnePAY accepts payment by Visa, Master, Amex, JCB.
When you receive a payment link from us, please click the link or paste the link on address tab in a browser.
The link will show you a webpage of OnePAY system, please look online payment form as below:
For more support, please email us at: support@onepay.vn or saigoncafetravel@gmail.com
 
Step 6. Transaction Result
You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.
 
Step 7: Get your service voucher
Once your payment have been authorized by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.

Bank transfer
Contact our sales department for details of bank account. We recommend you this option for bigger transaction.
 
1, Western Union
Contact our sales for details of this payment method.
 
2, Cash
Applied only for customers who are already in Hanoi or Ho Chi Minh City. Great way to cut off bank fees.
 
Cancellation, Refund of Unused services will be charged as follow:
-        More than 35 days prior to trip departure. No charge.
-        30-35 days before arrival: 10% charge
-        15-29 days before arrival: 40% charge
-        7-14 days before arrival: 60% charge
-        Within 7 days before arrival: 100% charge
 
Children discount:
-        Under 3 years: Free of Charge
-        From 4 to 9 years old: 75% of adult's fare
-        From 10 to 12 years: 100% of adult's fare.
 
If you have any questions regarding our services or need more information please see our FAQs or contact us at saigoncafetravel@gmail.com or telephone Tel:+84 936020978 during our office hours
Our reservations department operates from 7h00am to 9h00pm everyday (GMT + 07:00 time), 7 days a week and we will be happy to assist you.

Online support

Working Time (GMT+7)
Monday - Sunday: 7:00AM - 9:00PM

Sales office:
70 Vu Tong Phan, Street, District 2., HCMC
Tel: ( 84-8) 62817466 Hotline: +84 936020978
Email: saigoncafetravel@gmail.com
www.saigoncafetravel.com

Office: Hon Gai port.,Halong City., Quang Ninh Province, Viet Nam.
Hotline: +84 936020978
Email: customercare020978@gmail.com
www.saigoncafetravel.com

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